Lead - GHCC NOC
Company: Tata Communications
Job Location: Pune, India
Qualfication: BE (Electronics & Telecommunication)
Experience: 4 years
Job Profile:
- Responsible for end to end Problem Management
- Strong troubleshooting skills with SIP / H.323 / ISDN protocol
- Co-coordinating with L3 Engineers for the further analysis of the Service Requests.
- Lead-managing Change Management teams of complex solutions with stringent SLAs on HCC platform components like Cisco CVP, CUCM, ICM, VXML gateways
- Knowledge of Microsoft SQL, Administration
- Responsible for all Changes on all components of Cisco based hosted contact center platform solution
- Knowledge of MS Exchange server administration and Patch management
- Co-coordinating with L3 Engineers for the further analysis of the Service Requests.
More at: http://www.linkedin.com/jobs2/view/9690167?trk=rj_jshp
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